Terms and Conditions

Hand crafted by a real person, Acrylic Art at it's finest

I have been creating , designing and making hand crafted acrylic products for nearly 9 years now. Starting in a garage with an idea, I quickly learned the art of designing and reproducing pieces in Acrylic. I do not use any high end machines, I do not mass produce and import stuff, I make every design by hand, in my shop, as they are ordered. I am not a stocking facility, most days I have 20-30 orders on the books to build so no time to make inventory. I am NOT a re-sale manufacturer, I sell direct. Returns will not be accepted because you cannot re-sell (up-sell) my product. Designers, please be sure your Clients are aware of my limitations prior to purchasing.
Please be aware of the difference between mass produced acrylic and hand crafted acrylic. before you purchase from me. I cannot make something and be forced to refund it because it did not meet YOUR expectations of what hand crafted acrylic art should look like. I take great pride in my work but cannot make a flawless piece. Here are some of the imperfections you can expect when purchasing a fully hand crafted piece from my shop:

Terms and conditions
As all of the pieces we make are made to order we cannot offer refunds on pieces we make unless it is determined by us that the product can be re-sold in the condition it is in.
Fully custom projects are not subject to return for any reason. No custom order can be cancelled after the material is cut and production has begun, this normally happens within a week to ten days from time of order. Any order may be canceled prior to this point if requested in written form.

We will use the email provided at the time of a purchase to send one email only asking for product Feedback.

Condition of products.... what you can expect
All of our work and craftsmanship is done fully by hand, we have no high end machinery to do precision, cutting, drilling, gluing or polishing, it is all done by hand.
As such, some imperfections can be expected on nearly every piece we make.

NO RETURNS will ever be accepted base on “expectation” of quality. If you require flawless, perfectly crafted acrylic pieces DO NOT purchase from us. PLEASE!!!
Some common “flaws” to expect , but not limited to, are as follows:

Folds on Waterfall style table: The process of making custom sized, hand crafted waterfall tables is much more complicated than the standard "mass produced" pieces on the market. The heating process is very sensitive and can result in creases showing in the fold. This does not deture from the strength of the piece, it is only a visual flaw and one that is inconsistent. Some folds come out very clear, others will have various degrees of creasing in the folds. If this is going to be a concern please do not purchase a custom sized, hand crafted table.

Glue seams: On thinner material, under ½” thick most glue seams will be clean. You can expect some Fraying or minor air bubbles around glue seams, especially on material thicker than ½”. The thicker the material and longer the glue run, the better possibility that there will be some sort of minor air pockets in the seams. Any air bubbles are normally around the outer edges of the seam, never in the middle.

Edge alignment: All edges may not be perfectly flush. It is common for acrylic to move slightly while drying. While we try to avoid this, minor variances of less than 1/8” is considered acceptable for an edge. This is not a common flaw but can happen.

Doors/ drawers: On desks with drawers or cabinets with doors it is very likely the drawers will not be perfectly aligned, they will function perfectly well but may have a slight gap between drawers or have minor mis-alignments.

Surface and edges: While we try to keep the surface and edges clean and crisp throughout production, from time to time a slight scuff, glue spot or dimple may appear in the acrylic. Sometimes this will be in the acrylic itself, sometimes from production. Often times more damage will be done tying to remove these imperfections thus they are left.

If you approach purchasing your acrylic piece with the mindset of purchasing a diamond you will be better off, it will be beautiful to look at, glamorous to see as a whole, but when closely inspected imperfections will be found.

All of our pieces are designed to be the size, style and material thickness as requested and all pieces will be built to perform their function and be fully beautiful when viewed as a whole.

Requesting a return because of a minor flaws or imperfection will not be allowed.

Shipping damage: While we strive to pack all of our shipped pieces well and use only quality couriers to deliver pieces with “White Glove” service sometimes with acrylic “ship happens” and damage occurs. If a piece get’s damaged in transit it will be replaced, refunds due to shipping damage are only offered if the shipping company honors the damage claim, this is not always guaranteed. In the case of shipping/transit damage, contact us at once and we will discuss the best resolution to fix the problem.

By purchasing from any of our stores or through our e-mail / web site system, you are agreeing that you understand the terms and conditions as laid out here and will abide by them. Any attempts to get a refund by filing a charge back with the payment company or processing bank will be faced with legal implications supported by this document.
Common Discrepancies

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